PSC Registration Clerk

Responsibilities: Greet customers appropriately. Treat all customers in a courteous manner. Assists patients with kiosk sign-in, and ensures accuracy of same. Contacts clients to obtain patient orders. Handles customer inquiries. Reads, understands, and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).Performs basic clerical duties, i.e. filing, faxing, preparing mail, some data entry. Demonstrates organizational commitment and values of client. Adheres to departmental and company policies. Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement. Use established protocols for reporting customer complaints. Ensures that HIPPA Compliance regulations are followed; uses test translation tables. Completes all required training. Assists with stocking of supplies. Other duties as required to meet the customer requirements. Completes special projects as requested by supervisor or manager.

Requirements: One year customer service experience Preferred Work Experience:

• Keyboard/data entry and PC experience
• Knowledge:
• Medical Terminology helpful, not required

Skills: Must have strong communication skills. Able to speak clearly and effectively communicate to customers and peer groups. Demonstrates good organization, communication, and interpersonal skills. Capable of handling multiple priorities in a high-volume setting. Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.

Education: Minimum High school Diploma or equivalent is required