Customer Service Representative

Gene Johnson Plumbing, Heating, Cooling & Electrical is leading residential home services company serving the greater Seattle, Washington area. Providing residential plumbing, HVAC, electrical, drain, and sewer services with a focus on quality workmanship, transparency, and customer service. Currently seeking a full time, onsite Customer Service Representative. The Customer Service Representative will be responsible for providing exceptional customer service by addressing inquiries, booking service calls, making outbound calls, and ensuring our field staff has jobs scheduled. This role requires excellent communication skills, the ability to manage multiple tasks, and a proactive approach to keeping our service team busy and on track.

Minimum of 1-2 years of experience in customer service, preferably in the HVAC industry. Excellent verbal and written communication skills. Strong organizational and time management abilities. Ability to multitask and manage high volumes of inbound and outbound calls. Proficient in using customer service software and CRM systems. Positive attitude and a strong commitment to customer satisfaction. Ability to work in a fast-paced environment. Willingness to learn and adapt to new technologies and procedures. The hourly pay opportunity for this role ranges $20-24 DOE (Performance Bonus Opportunity). The actual pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility. We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate's salary history will not be used in compensation decisions. Please note that thecompensation information is a good faith estimate for this position. It assumes a rate based on location and experience. We are an Equal Opportunity Employer. Weprovideequal employment opportunities to everyone regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability. We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted.