Hourly Pooled - Assistant Supervisor, Dispatch

Posted 9 days ago

university of washington uwLaramie (WY)

Dispatchers, Except Police, Fire, and Ambulance Colleges, Universities, and Professional Schools

SENIORITY

Mid

SALARY

$18.35 - $18.85/hr

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About the role

Assistant Supervisor, Dispatch Join Our Campus Community! Thank you for your interest in joining the University of Wyoming. Our community thrives on the contributions of talented and driven individuals who share in our mission, vision, and values. If your expertise and experience align with the goals of our institution, we would be thrilled to hear from you. We encourage you to apply and become a valued member of our vibrant campus community today! At the University of Wyoming, we are committed to creating a supportive and enriching workplace.

Job Purpose: Support the Demand Response Manager by providing leadership & administrative support for the Transit Dispatch Center which includes both paratransit & fixed route operations.

Essential Duties and Responsibilities:

Supervision & coordination of the Transit Dispatch Center. Assist the Manager in the supervision of 5-7 part-time dispatchers: contribute to performance evaluations.
Fill in as paratransit supervisor in the absence of the Manager
Assist the Manager in hiring part-time dispatchers
Provide training for new dispatchers and ensure that they are prepared to perform job duties on their own. Continuously monitor performance and provide any retraining as necessary.
Maintain documentation on the enforcement of departmental policies & procedures and any federal/state regulations.
Respond to and investigate complaints/incidents/accidents.
Provide administrative support for paratransit operations: fare reconciliation, preparing rider notices, and maintaining transit related data.
Act as the liaison with the dispatch software provider, manage technology tickets and ensure problems are resolved.
Provide excellent customer service.
Supplemental Functions:
Assist with supervision of other areas of Demand Response, such as SafeRide, as needed.
Assist with community outreach and resource fairs.
Optional: may require backup paratransit driving as needed.

Work Location: On-Campus: This position provides vital support to campus customers, and the successful candidate must be available to work and perform essential job functions on campus, understanding our location is at 7,220 feet above sea level. Scheduling: Dispatch Center hours of operation: Academic Year: Monday - Friday 5:45am - 7pmCan expect 4 or 5-hour shifts. May require an occasional adjustment of schedule to meet the needs of the department.

Pay: $18.35 - $18.85/hr, depending on experience. We offer competitive periodic raises.

Minimum Qualifications: Applicants must be able to pass all drug and/or alcohol screenings required by the UW Drug and Alcohol Policy. This would include a pre-employment drug screening. Valid driver's license with a motor vehicle record (MVR) compliant with the Driving for University Business SAP.High School Graduate or GED and one year of customer service experience. Applicants must be 18 years of age.

Desired Qualifications:

Preference will be given to applicants who have completed Transportation Services probationary period.
Knowledge of ADA policies & procedures.
Problem Solving skills.
Organizational and record-keeping skills
Ability to remain calm in difficult or stressful situations
Ability to work independently with limited supervision
Strong attention to detail
Experience handling confidential information 1 year of previous supervisory experience 1 year of dispatch experience
Current certifications or ability to obtain within 1 month of hire:
TSI certification
First Aid/CPR certification
Supervisor Harassment training
Required Materials: Complete the online application and upload the following for a complete application: cover letter, resume or C.V. and contact information for three work-related references. Incomplete applications may not be considered.

Hiring Statement/EEO: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position, please contact us at 307-766-2377 or email jobapps@uwyo.edu.About Laramie: The University of Wyoming is located in Laramie, a charming town of 30,000 residents nestled in the heart of the Rocky Mountain West. The state of Wyoming continues to invest in its only 4-year university, helping to make it a leader in academics, research, and outreach with state-of-the-art facilities and strong community ties. We invite you to learn more about Laramie by visiting the About Laramie website. Located in a high mountain valley near the Colorado border, Laramie offers both outstanding recreational opportunities and close proximity to Colorado's Front Range and the metropolitan Denver area. Laramie's beautiful mountain landscape offers outdoor enjoyment in all seasons, with over 300 days of sunshine annually. For more information about the region, please visit http://visitlaramie.org/

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