Call Center Operations Manager
resmedNew York (NY)
About the role
ResMed is seeking a Manager, Call Center in the United States. This role involves leading a team of Customer Service Representatives to optimize performance and productivity while ensuring high levels of customer satisfaction.
The successful candidate will have a strong background in call center operations and people management. Key responsibilities include performance management, coaching, and developing team members, as well as acting as a critical escalation point for customer issues.
Benefits include a comprehensive package with medical, vision, dental, life insurance, and more.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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