Managers, Technical Support Management - Performance

Posted yesterday

ieee ru sbSanta Clara (CA)

Computer Systems Analysts Other Computer Related Services

SENIORITY

Mid

SALARY

$190,819 per year

Apply

About the role

Service Now Inc. is accepting resumes for the following positions in Santa Clara, CA: Manager, Technical Support Management - Performance (2219051): Use profound knowledge and experience in managing and exceeding Support KPI’s and critical Technical Support Metrics - CSAT, Time to Resolution (TTR), Backlogs. Telecommuting permitted.

Annual Salary: $190,819 - $220,819 Must be legally authorized to work in U.S. without sponsorship. EOE.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.