Systems Support Manager

Duties and Responsibilities: Maintains System Admin staff by selecting, orienting, and training employees and developing personal growth paths. Communicates job expectations; planning, monitoring, and appraising job performance; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, procedures, and productivity standards. Participates in developing and achieving strategic goals by providing pertinent business, service, and operations information; identifying and evaluating options; choosing a course of action; defining objectives; evaluating outcomes. Manages financial objectives by forecasting requirements; assisting with the preparation of the annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements; assume accountability for complex issues by providing advanced support through all channels until full resolution is achieved. Maintains professional and technical knowledge by attending educational training\workshops; establishing personal networks; benchmarking state-of-the-art practices; participating in professional organizations. Manages system upgrade projects; maintains proper documentation in accordance with the bank's project lifecycle, documentation standards, and change management procedures. Collaborates with IT Solutions Architect Team to transition Administrative support as required. Complete other tasks and duties as assigned.

Education: Requires a four-year college degree or equivalent. Certification from a leading IT provider, such as CompTIA Project + or PMI's PMP; preferred.

Experience: Ten plus years general experience and two to five years of specialized experience with application support management.