Lobby Services Associate (Rotating Shifts) - Evanston Hospital at Endeavor Health

aramarkEvanston (IL)

$18.50

Lobby Services Associate (Rotating Shifts) - Evanston Hospital at Endeavor Health

Posted today

aramarkEvanston (IL)

Ushers, Lobby Attendants, and Ticket Takers General Medical and Surgical Hospitals

SENIORITY

Mid

SALARY

$18.50

Apply

About the role

Lobby Services Associate (Rotating Shifts) The Lobby Services Associate position at Endeavor Health coordinates the flow of patients, guests, and visitors by providing accurate information, problem-solving matters in the moment, and responding to a variety of needs. All of which requires high-quality customer service and a professional approach.

Location: Evanston Hospital, Evanston Illinois 60201JOB TYPE: Full-TimeSHIFT: Rotating Shift (Schedule), Must be available to work rotating weekends and holidaysCOMPENSATION: The hourly rate for this position is $18.50. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

Job Responsibilities:

Schedules and assigns daily work assignments of the guest services team and oversees completion of tasks
Trains and guides guest service staff on job duties, customer service, systems, and procedures
Greet and provide customer service to guests while anticipating their needs
Responsible for performing service recovery to patients/customers who have received unsatisfactory service
Book reservations and coordinate registration
Operate a register and/or software system to complete cash and credit card transactions
Answers phone calls and emails and deliver messages as needed

Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc. Reconciles disputed guest charges Participates in Quality Assurance Programs and reviews to address areas in need of improvement

Qualifications:

Supervisory experience in a related role preferred
Previous guest services experience required
High school diploma or equivalent required
Demonstrates excellent customer service skills
Demonstrates interpersonal and communication skills, both verbal and written
Demonstrates organization skills, accuracy, and attention to detail

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.