Remote Call Center QA Lead - Healthcare Compliance

Posted 2 days ago

remotefetchWest Sacramento (CA)

Quality Control Systems Managers Telemarketing Bureaus and Other Contact Centers

SENIORITY

Mid

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About the role

Gainwell Technologies in California is seeking an experienced Call Center Quality Assurance Lead to support Medi-Cal operations. You will monitor interactions, coach representatives, and partner with Operations and Leadership to improve performance and compliance. This role is primarily remote with occasional onsite work at West Sacramento, CA. The ideal candidate has QA experience in high-volume centers, strong analytical and communication skills, and familiarity with CRM and quality monitoring

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