Call Center / Customer Support

Posted 2 days ago

express employment professionals defunctNew York (NY)

Customer Service Representatives Telemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

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About the role

Job Full Description Express Employment Professionals - Brooklyn, NY is seeking an energetic and customer-oriented Call Center / Customer Support Representative to join a dynamic team in the New York City area. The ideal candidate will have excellent communication skills, a friendly demeanor, and a passion for helping people resolve their issues quickly and efficiently.

Job Description: As a Call Center / Customer Support Representative, you will serve as the first point of contact for customers-handling inquiries, resolving concerns, and providing product or service information. You'll ensure every interaction is professional, accurate, and focused on delivering a positive customer experience.

Key Responsibilities:

Answer inbound calls, emails, and messages in a professional manner
Assist customers with orders, account questions, and service issues
Document all customer interactions in the CRM or ticketing system
Escalate complex cases to the appropriate department when needed
Follow up with customers to ensure satisfaction and resolution
Meet performance goals related to call handling, response time, and quality

Requirements:

Experience 1-2 years of call center, customer service, or support experience
Skills Strong verbal and written communication abilities
Personality Friendly, patient, and able to remain calm under pressure
Technical Proficiency with Microsoft Office and CRM software (preferred)
Organization Excellent multitasking and time management skills
Commute Must reside within a reasonable distance (60 minutes or less commute)
About Express Employment Professionals

At Express Employment Professionals - Brooklyn, we specialize in connecting dedicated customer service professionals with top employers throughout New York City. Our mission is to help you grow your career while providing quality support to businesses and their customers. We are an Equal Opportunity Employer, committed to diversity, inclusion, and fair employment practices. Apply today on the Express Jobs app! Search for customer service or call center roles in your area, build your profile, and apply-all from your mobile device. CallCenterJobs #Customer Support #Brooklyn Jobs #Express Employment #Customer Service #HiringNowBrooklyn, NY 1032 254 36th St Suite C247 Brooklyn, NY 11232

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