Head OF Operations

Overview The organization provides a customer intelligence platform that centralizes and enriches buying signals to empower companies with actionable insights and automation. This opportunity is for a Head of Services to lead and scale the services function, overseeing strategy, team management, and financial performance, with a focus on delivering measurable customer outcomes.ResponsibilitiesLead and scale the services organization, managing daily operations and long-term strategy Own and manage P&L, pricing, and packaging decisions Align capacity planning with organizational growth Build, mentor, and develop a professional services team Set standards for successful customer engagement and delivery Collaborate with Customer Success, Sales, Product, and Finance to align services strategy Share best practices and drive shared success across teams and regions Serve as a leadership voice in customer escalations and conversations Partner with client executives, technical leads, and partners to deliver solutions Forecast demand and allocate resources for scalable service delivery Implement processes and metrics for high-quality, consistent delivery and utilization Design and define services offerings in partnership with Product, Sales, and Finance Requirements 10+ years of experience in Client Implementation/Onboarding, Professional Services, Customer Success, or Consulting, including at least 5 years in senior leadership Proven experience managing P&L, pricing/packaging, and scaling services teams in SaaS or high-growth environments Strong strategic and operational skills Demonstrated success in hiring, developing, and retaining high-performing teams Expertise in capacity planning, utilization models, and process optimization Strong communication and collaboration skills with executive presence Competitive base compensation with equity ownership Health insurance: medical, dental, vision, HSA, and FSA (100% premium coverage for employees, 50% for dependents) Work from home policy with laptop and home office support Compensation & Benefits Competitive base compensation with equity ownership Health insurance: medical, dental, vision, HSA, and FSA. 100% premium coverage for employees, 50% for dependents Work from home policy with laptop and home office support