IT Desktop Support

Posted today

innosourceMemphis (TN)

Computer User Support Specialists Computer Facilities Management Services

SENIORITY

Junior

SALARY

$25.00 per hour

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About the role

IT Desktop Support Memphis, Tennessee On-Site Description Are you interested in a full-time career with a Fortune 100 award-winning company? We are currently seeking a motivated and focused individual in Memphis, TN! You will be part of a team using your experience to provide desktop tech support to other team members. Regular day shift hours and great benefits.

Key Responsibilities:

Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, FedEx Software
Installing Printer drivers, IP Printing/Cloud Printing
OneDrive Setup and migrations w/ OneNote Cloud Sharing
Attempt Data Recovery on failed systems
Troubleshoot Encryption issues
Troubleshoot Password issues
MacOS troubleshooting, applying OS updates, encryption, and Office for Mac 2016 for employees using iPlanet and O365Mac LAN / WAN connectivity troubleshooting Network Troubleshooting task
Diagnose cabling issues
Network port connectivity verifications
Locating rogue networking devices
Networking component swapouts (Router, Switch, WAP)

Requirements:

High school diploma or GED equivalent – required.
Skills and Knowledge – IT Desktop Support
Ability to utilize NetDB to perform port assignments
Customer Communication Skills
Ability to maintain composure with challenging customers
Able to direct customers to correct support groups
Time and resource management
Workload Prioritization

Education and Experience: IT Desktop Support EducationHigh School Diploma or GEDBenefits & PayStarting pay: $25.00 per hour

Schedule: Daytime (7:30 AM – 4:30 PM), Monday? Friday

Benefits: comprehensive healthcare, 50% dental reimbursement, and $25,000 life?insurance coverage provided at no cost to the employee

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