Customer Service and Office Manager

Customer Service and Office Manager Employer: HiEnd Accents Date Posted: Aug 7th, 2026 Department: Overview HiEnd Accents is hiring a Customer Service & Office Manager —a high-impact, “hub” role for someone who loves helping customers and keeping an office running smoothly. You’ll be a key point person who ensures customers feel taken care of, orders move cleanly through the system, and our office/showroom is organized, welcoming, and ready for the team and visitors. This role is ideal for an organized, service-minded professional who enjoys variety, takes ownership, and thrives in a fast-paced, growing environment. Description Customer Service & Sales Support Deliver best-in-class support via email, phone, and chat, resolving issues with care and follow-through Process orders accurately; assist with order changes, returns/claims, and general account support Partner with Sales, Accounting, and Warehouse to ensure smooth handoffs and high customer satisfaction Maintain accurate customer and order records in our ERP/CRM systems (SAP experience is a plus, not required) Support Account Managers with quotes, product info, and customer communications Maintain a strong working knowledge of our product catalog and new launches Spot recurring customer pain points and suggest practical process improvements Represent HiEnd Accents at select trade shows (High Point / Las Vegas / Dallas) a few times per year as needed Office & Showroom Management Manage office and showroom supply inventory and ensure essentials are stocked Maintain a professional workspace—coordinate office cleanliness and work with cleaning staff Coordinate with facilities/building management to address maintenance and workspace needs Serve as the first point of contact for visitors and incoming calls, ensuring a warm and professional experience Maintain organized digital and physical filing systems so information is easy to find and share Qualifications 3+ years in customer service, sales support, office management, or operations (Home/Gift/Furniture industry a plus) Strong written and verbal communication—professional, warm, and clear Highly organized with excellent follow-through; able to prioritize and multitask without losing details Proficient in Microsoft Office (Excel/Word); comfortable learning new tools and systems ERP/CRM experience is a plus (SAP is a bonus) Proactive, solutions-oriented mindset with good judgment and discretion Ability to travel to trade shows a few times per year on an as-needed basis (primarily High Point, NC, and Las Vegas) This is an in-person role at our Irving, TX HQ Job application form word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word #J-18808-Ljbffr