Police Dispatcher (PT/FT)

Posted 8 days ago

cityofazusaAzusa (CA)

Public Safety Telecommunicators Police Protection

SENIORITY

Mid

SALARY

$32.80 - $39.87 per hour

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About the role

Full-Time Police Dispatcher Salary and Benefit Information Full-Time Police Dispatcher $32.80 - $39.87 Hourly $5,685.17 - $6,910.36 Monthly $68,222.04 - $82,924.32 Annually$1,800 - Monthly Flexible Benefit Plan Contribution for Medical Benefits. Bilingual Incentive Pay, Longevity Pay & so much more! (Full-Time Only) Part-Time Police Dispatcher $32.80 - $39.87 HourlyPlease note the benefits listed under the benefits tab do not apply to part-time employees. Only full-time employees are eligible for benefits. Part-time employees typically work up to 19 hours a week, cannot work more than 28 hours a week, serve at will, and are exempt from the Civil Service System. Required Attachments With ResumeResumeDetail your experience, education, and training relevant to the position. Your application should cover your employment history for at least the past ten years (if employment history extends to 10 years or more).List your most recent experience first. Include at least three professional references (do not include relatives as references).Typing Certificate A valid typing certificate is required at the time of application. The certificate must verify a typing speed of 40 NET words per minute. The certificate should not be dated later than 12 months from the date of application. It must indicate the source of the in-person test facility and confirm that the typing test was a five (5) minute timed test. Failure to comply with these requirements may result in disqualification from the position.

Essential Functions:

Receives requests for police or other emergency services over the phone.
Answers 911 calls
Screens incoming calls to determine necessity, priority, and type of response required.
Monitors other radio frequencies to be aware of incidents elsewhere that may affect City police operations.
Monitors cameras throughout the building.
Dispatches, as necessary, police units in response to calls for service or request from officers in the field.
Uses law enforcement terminology and cites Code sections by number.
Calls public and private agencies, such as allied law enforcement, hospitals, towing services, and utilities and requests mutual assistance when necessary.
Keeps track of police unit locations and status.
Maintains constant radio communication with personnel in the field.
Runs warrant checks on subjects, registration checks on vehicles, and property checks.
Relays information and instructions to personnel in the field.
Maintains accurate log of incoming service requests and actions taken.
Prepares other reports and records as directed; maintains files necessary for dispatch as assigned.
Enters, updates, and retrieves information from the computer and teletype networks.
Provides general information to the public.
As necessary, refers callers to appropriate agencies.
Calms angered or distraught callers.
Maintains calm in radio transmissions during hectic, tense, and dangerous situations.
May assist citizens and police officers with translation related needs.
Provides temporary and vacation relief for other staff as necessary.
May search prisoners on an as needed basis and supervise and care for infants and children awaiting transportation.
Qualification Guidelines

Qualifications: Education and/or Experience: Any combination of education and/or experience that has provided the knowledge, skills, and abilities necessary for satisfactory job performance. Example combinations include graduation from high school or equivalent AND two (2) years of experience in typing and general clerical work including one year of experience with required considerable public contact.

Knowledge:

Considerable knowledge of office procedures, record keeping system, forms correspondence, reports and other materials common to operation of a police department.
Police dispatching procedures and the laws and regulations governing the use of dispatching equipment in a law enforcement agency.
Agencies involved with police activities
Penal Code, Vehicle Code, and local municipal code.911 system and TDD Deaf Translation System.
Computerized systems used in municipal law enforcement agencies.

Ability: Ability of communicate clearly and concisely, both orally and in writing. Type accurately at a speed of not less than 40 net words per minute. Understand and follow oral and written instructions. Learn and follow standard broadcasting procedures and rules. Learn and utilize a wide variety of codes and computer commands. Spell accurately. Work various shifts. Operate computer terminal and other office equipment quickly. Accurately, and at times, concurrently. Respond to emergency and problem situations effectively. Understand, explain and apply policies and procedures. Dispatch police units quickly and effectively. Speak clearly and precisely. Work under pressure and exercise good judgment. Effectively communicate and elicit information from upset and irate citizens. Work with minimum supervision.

Special Requirements/Physical, Mental, Environmental Conditions

Marginal Functions: These are position functions which may be changed, deleted or reassigned to accommodate an individual with a disability.

Environmental Conditions:

Work is performed primarily in a standard office setting.
Incumbents may be required to work extended hours including evenings and weekends from time-to-time
Physical Conditions
Requires extensive and repetitive physical activity involving the arms, wrists, and hands, including writing and using a keyboard and mouse to operate a personal computer.
Sitting for long periods of time.
A bility to read, write and communicate orally clearly and effectively.
Work environment does not require any extraordinary physical strength, heavy lifting, or other special physical qualifications.
Some requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.

Special Requirements: The complete examination process includes a one-year working test period (probationary period), during which the selected candidate must successfully complete a P.O.S.T. Public Safety Dispatcher Basic Course before a regular appointment can be considered. A valid typing certificate verifying a typing speed of 40 net words per minute is required at the time of application. The typing certificate must be dated no earlier than 12 months from the date you apply and must indicate the testing source and indicate that the typing test was a five-minute timed test. Failure to adhere to these requirements will result in disqualification for this position.

Note: This position requires working rotating shifts with varying work hours, including nights and weekends. Civilian uniforms will be required.

Recruitment Process: All applicants are required to submit a complete City application at www.azusaca.gov/jobs. Applications must be accompanied by a resume describing experience, education, and training in relation to the requirements of the position, however, resumes will not be accepted in lieu of a City employment application. Applications that are submitted without a resume, or have unanswered supplemental questions, may be deemed incomplete. Application Screening (Refer/Non-Refer): Online applications will be reviewed for qualifications that are highly desirable and most needed to perform the essential functions of this job. Only those candidates whose applications indicate that they are most qualified will be invited to continue in the recruitment process. Examination Process (Written Exam & Oral Interview): Selected candidates who meet the qualifications will be invited to an oral interview. Candidates will be interviewed and rated by a qualification appraisal panel of subject knowledge experts. Each candidate's rating will be based on responses to a series of structured questions designed to elicit the candidates' qualifications for the job. Only the most successful candidates will be placed on the eligibility list. The City of Azusa is an equal opportunity

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