Oracle CCS Instructional Designer

Posted 19 days ago

healy solutionsHenrico (VA)

Training and Development Specialists Professional and Management Development Training

SENIORITY

Senior

SALARY

$200,000/year

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About the role

1 day ago Be among the first 25 applicants We are seeking an Instructional Designer experienced in creating instructional materials, e-learning modules, interactive guides, and scenario-based training. This opportunity is based in Richmond, VA, with a primarily onsite presence and some remote work flexibility available. Qualified candidates must have operational knowledge in Call Center and Billing Operations, preferably in the Utilities sector.

Duties Include:

Design instructional materials, e-learning modules, interactive guides, and scenarios-based training
Develop assessment tools and KPIs to measure effectiveness of content and training
Ensure schedule, scope and budget are maintained.

Required Skills:

7+ years’ experience in instructional design, curriculum development, and large-scale training program implementation
Skilled in developing e-learning modules, interactive presentations, and instructional guides
Proficient use of authoring tools, preferably Camtasia, SnagIT, Microsoft 365
7+ years of experience in Training and Quality Assurance in Call Center and Billing Operations, preferred
5+ years of operational experience / knowledge (call center, billing, revenue /collections, dispatch, and field services) preferably in the water and gas industries and /or other utilities, preferred
Must possess a great personality, be an active listener who is approachable and has a great sense of humor
Intermediate – expert level in Microsoft Office Suite, Teams, and Forms

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