Cloud Engineer 3

Job Summary: The Cloud Engineer 3 will provide operational support, administration, and continuous improvement for enterprise cloud platforms, including Adobe Experience Manager (AEM) as a Cloud Service, AWS, and Vercel. This role focuses on ensuring platform reliability, availability, security, and performance while supporting modern web applications built with Next.js, React, APIs, and cloud-native technologies. The engineer will lead incident resolution, manage deployments, optimize integrations, and establish operational processes for new and existing platforms. The ideal candidate has strong AWS experience, expertise in AEM cloud environments, and a background in enterprise platform operations and service reliability.

Key Responsibilities: Provide operational support and administration for AWS, AEM as a Cloud Service, and Vercel hosting platforms, ensuring high availability, security, and scalability. Monitor platform health, system performance, application availability, and service reliability using enterprise monitoring and observability tools. Troubleshoot production incidents, deployment failures, and integration issues; lead root cause analysis (RCA) and service restoration activities. Manage CI/CD pipelines, cloud deployments, environment promotions, application configurations, and release activities. Maintain and optimize integrations with Adobe Workfront, DAM, Azure services, Akamai/CDN, and other enterprise platforms. Support platform governance, security compliance, access management, certificate renewals, and disaster recovery planning. Collaborate with developers, architects, product owners, security teams, and external vendors to support cloud-native applications. Develop operational documentation, runbooks, monitoring procedures, and automated solutions to improve platform reliability. Support Vercel platform onboarding, operational readiness, and continuous improvement initiatives. Participate in on-call support, incident management, and performance optimization activities.

Required Qualifications: Bachelor's degree required, with 5–7+ years of relevant professional experience in cloud engineering, platform operations, or enterprise application support.5+ years of hands-on AWS maintenance and support experience. Demonstrated expertise supporting Adobe Experience Manager (AEM) as a Cloud Service and associated digital experience platforms. Strong knowledge of AEM architecture, Dispatcher/CDN configurations, cloud deployments, and enterprise integrations. Proven experience leading production incident resolution, root cause analysis, and service restoration for critical business applications. Experience with platform monitoring, observability, automation, and service reliability improvements. Experience supporting CI/CD deployments, environment administration, configuration management, and platform governance. Knowledge of cloud-native web applications, including Next.js, React, APIs, and modern hosting architectures. Strong troubleshooting, problem-solving, documentation, and cross-functional communication skills. Must be located near an approved U.S. digital hub or willing to relocate at personal expense and be available onsite on the first day.

Preferred Qualifications: Experience administering or supporting Vercel hosting platforms for enterprise web applications. Experience with Adobe Experience Cloud products, including AEM Sites, AEM Assets, Adobe Target, and Workfront. Familiarity with Akamai/CDN, Azure services, DAM integrations, and enterprise digital marketing platforms. Experience establishing operational support models, platform governance processes, service maturity standards, and technical documentation. Background in enterprise security compliance, IT general controls (ITGC), disaster recovery, and infrastructure automation. Experience supporting large-scale enterprise environments and collaborating with Level 1, Level 2, and Level 3 support teams. Why This Role? This position offers an opportunity to help establish and support a new enterprise cloud platform while working with modern technologies such as AWS, Adobe Experience Manager, Vercel, Next.js, and React. You'll contribute to platform reliability, automation, security, and operational excellence while collaborating with experienced engineers and technical leaders. Cullerton Group provides a professional environment with growth potential, competitive benefits, and opportunities to contribute to meaningful enterprise technology initiatives.