Global IT Service Delivery Lead (Hybrid, AI)
cognizant technology solutionsOrlando (FL)
Global IT Service Delivery Lead (Hybrid, AI)
Posted yesterday
cognizant technology solutionsOrlando (FL)
SENIORITY
Manager
About the role
Cognizant Technology Solutions Corporation is seeking a seasoned Service Delivery Manager to lead and optimize application support for a global client in travel and hospitality. You will drive end-to-end L1.5/L2 support, oversee distributed teams, and govern ITIL-based processes to improve service stability and performance.
You will partner with engineering, cloud, security, and business stakeholders to deliver reliable, scalable support, pushing automation and shift-left initiatives.
Before you apply
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Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.