Customer Support Representative
vivaJohnston (IA)
About the role
These positions will be on the Customer Support Team in a Technical Support Center. PRIMARY RESPONSIBILTIES & DUTIES:The client R4 (Region 4) support team provides front-line technical support/information/solutions to the client dealers and customers on client product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system. Technicians also create and maintain support tools/solutions available online.
REQUIRED SKILLS:
REQUIRED SKILLS, KNOWLEDGE,&RELEVANT WORK EXPERIENCE:Skills in interpersonal communications, negotiation, and conflict resolution Experience with customer service / support High comfort level and experience with consumer software applications Strong computer and troubleshooting skills Ability to work off-shift hours and occasional holidays to support the business Experience with data managementDESIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE:Knowledge of agriculture customers Agriculture operations experience, including Precision Farming experience Prior work experience in Agriculture or Technology dealer channels Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar disciplineSPECIAL CONSIDERATIONS:Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks. Takes approximately 3-4 months from start date to reach full productivity. Limited travel to nearby client site for a factory tour and to nearby farms approximately twice a year. Will ride along with a client's full-time employee.
Notes: Candidate will work on-site five days a week
Candidates must be able to work shifts during our business hours of Sunday through Thursday 4 pm to 1:30 am with occasional holidays, weekends, and overtime based on the needs of the businessVIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
More like this