Head of GTM Enablement
confidentialMillbrae (CA)
Head of GTM Enablement
Posted 2 days ago
confidentialMillbrae (CA)
SENIORITY
Manager
About the role
Head of GTM Enablement
About the Company:
Innovative AI-based contact center software solution Industry
Computer Software Type
Privately Held, VC-backed Founded
2017 Employees
201-500 Funding
$76-$100 million CategoriesArtificial Intelligence
Call Center
Machine Learning
Natural Language Processing
SaaS
Software
Speech Recognition
Information Technology & Services
Technology Specialtiesvoice
ai
machine learning
enterprise
big data
analytics
sales analytics
customer service analytics
and artificial intelligence
artificial intelligence
conversation intelligence
contact center quality assurance
call center quality assurance
speech analytics
and agent performance & coaching
ai agents
agentic ai
generative ai
customer service automation
omnichannel customer experience
enterprise security and compliance
contact center ai
cx platform
and interaction intelligence
About the Role:
The Company is seeking a Head of GTM Enablement to build and lead practical, scalable learning programs for customer-facing teams. Responsibilities include developing market, customer-profile, positioning, product, technical, sales methodology, pricing, and coaching programs; establishing onboarding, role-based certifications, and manager coaching; and creating enablement operations, content governance, and release processes. The role will use field feedback and conversation data to improve training, support adoption, and strengthen sales execution. Success will be measured through business outcomes such as win rates, ramp time, technical conversion, forecast accuracy, and employees’ ability to apply new skills. Candidates should have at least eight years of experience in sales enablement, sales leadership, sales engineering, or solutions consulting in B2B SaaS, including enterprise, multi-stakeholder deals, and at least five years of applied instructional design experience. A record of improving field performance, strong facilitation and executive communication skills, and the ability to explain AI concepts and related technical considerations to buyers are required. Experience building programs for multiple roles, using enablement tools and Salesforce, and creating workflows and automation is also important. Formal education or certification in instructional design or adult learning is a plus; no specific degree is required. Hiring Manager Title
Chief Revenue Officer FunctionsSales/Revenue
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