Customer Support Representative

Posted 16 days ago

instantserveDallas (TX)

Customer Service RepresentativesTelemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

About the role

Customer Support RepresentativeLocation: 1401 Pacific Avenue, Dallas, TX 7520 2Essential Duties And ResponsibilitiesManage incoming customer concerns by conducting thorough intake processes, accurately documenting complaints, requests, suggestions and commendations with proper grammar, punctuation, and attention to detail. Demonstrate empathy and active listening skills while coordinating with departments to ensure timely response and follow-up on all customer matters.Initiate outbound customer contact as needed to conduct follow-up or gather additional information necessary for complaint resolution.Prepares reports regarding job duties and activities such as weekly scheduled activities and status.Process mobile ticketing application Back Office including but not limited to account adjustments and billing inquiries while maintaining strict accuracy and confidentiality standards.

Before you apply

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Your profile is current

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A number in mind

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Your notice period

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