CUSTOMER SERVICE
autofitHouston (TX)
About the role
Customer Service / Sales Associate
Employer: Auto Fit USA LLC
Department: Sales
Reports To: Sales Manager
Customer Service Duties and Responsibilities:
- Providing a superior customer service experience to all walk-in contact and phone contact customers
- Generates and develops new business to meet specified production goals.
- Maintains and nurtures existing client relationships.
- Responds to all inquiries and requests in a timely and professional manner.
- Understands and communicates information regarding company products, services, policies, and procedures to new and existing clients.
- Possesses and maintains thorough knowledge of auto body parts and automotive industry product information.
- Performs other related duties as assigned by management.
- Accurately process customer orders, returns, and exchanges using the company's POS and sales systems.
- Assist in maintaining an organized, clean, and welcoming sales floor environment.
- Support and collaborate with fellow sales associates and warehouse staff to ensure smooth customer transactions.
Customer Service Qualifications:
- High School Diploma/GED equivalent required.
- Bilingual, in English, and Spanish.
- Customer service background.
- Prior automotive experience and knowledge of automotive parts preferred.
- Must be a self-starter and proactive.
- Commitment to excellence and high standards.
- Excellent written and verbal communication skills.
- Good judgment with the ability to make timely and sound decisions
- Creative, flexible, and innovative team player
- Strong organizational skills; able to manage priorities and workflow.
- Proficient in Microsoft Office.
- Customer Service Training & Development:
- Participate in periodic product knowledge or customer service training as assigned.
- Support the onboarding and training of new employees when delegated by management.
- Maintain a continuous learning mindset to improve sales performance and customer satisfaction.
Customer Service Physical Demands and Work Environment:
- Occasionally required to stand and walk
- Continually required to sit
- Continually required to utilize hand and finger dexterity
- Continually required to talk or hear
- Continually utilize visual acuity to use a keyboard
- Occasionally required to lift/push/carry items up to 50 pounds
- Customer Service Job Type:
Full-time
CommissionCustomer Service Schedule:
Store Hours: Monday-Friday 8 AM-5:30 PM, Saturday 8 AM-4 PMRequire working some Saturdays.
Customer Service Pay:
Hourly wage and commission
Customer Service Benefits:
- Dental, Medical, & Vision Insurance
- Short & Long Term Disability Insurance
- Accidental, Critical Illness, & Hospital Indemnity Insurance
- Term Life Insurance 401KPaid Time OffEmployee Discount
Before you apply
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Your profile is current
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A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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