Owner Experience Representative

Owner Experience RepresentativeFlexjet is currently seeking qualified candidates to join our team as an Owner Experience Representative. This position represents Flexjet in a positive and professional manner while serving as the primary contact for clientele and creating a positive environment to exceed customer expectations. Primary role will be assisting flight crews and clientele in the fulfillment of their requirements. Under direct supervision, the Owner Experience Representative performs assigned tasks related to providing services for company operated aircraft.Duties & ResponsibilitiesProvide world-class service during every interaction with our clientele to develop and maintain long term relationshipsGreet clientele and crew members in a friendly, professional manner and maintain appropriate continuous assistance as necessary to ensure good customer relationsCheck in and register clientele, determine their specific needs and ensure proper follow upCoordinate customer service order requests including catering, transportation, entertainment reservations, etc.Work closely with operations/internal departments to resolve conflicts and serve as an owner advocate when appropriateEnsure a pleasant and clean work environment and guest waiting areasPeriodically inspect and organize facilities and replenish amenities and beveragesContribute and participate in any customer appreciation and promotional events, such as birthdays or anniversariesDispatch responsibilities such as coordinating services between crew members and line service personnelTransport crews and passengers to local hotels and/or airport terminal as neededInitiating emergency response procedures when requiredOther duties as assignedEducation & ExperienceHigh school graduationPrevious experience in a customer service environment; high end customer service industry or hospitality experience preferredAbility to comprehend and perform basic math calculations with minimal errorsProficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook)Knowledge of use and operation of standard office equipmentPrevious aviation experience desiredRequired Skills & QualificationsStrong working knowledge of customer service principles and the Flexjet service philosophyExcellent interpersonal, verbal, and written skills are necessary to perform job at the expected levelMust have a strong attention to detail, organizational skills, and the ability to prioritize multiple tasksSuccessful candidate must be able to respond calmly and handle many customer demands in a fast paced environmentAbility to work in a team atmosphere to anticipate clientele or crew member needs or to resolve problems quicklyCandidate should work well in a fast-paced environment and be flexible to the changing needs of the businessScheduleAbility and willingness to work nights, weekends, holidays, and overtime as required