Field Installation Technician - DC Metro Area

Posted 2 days ago

planarDenver (CO)

Installation, Maintenance, and Repair Workers, All Other Electronic and Precision Equipment Repair and Maintenance

SENIORITY

Mid

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About the role

Field Installation Technician The Field Installation Technician will be responsible for performing field service, including installation and onsite service support, on Planar hardware and software products. This includes installation, troubleshooting and repair for customer installations of Planar hardware and software products. Works collaboratively with engineers to obtain technical skills and feedback in order to resolve field product issues.

What You'll Do:

Install displays, mounting hardware, A/V equipment, and interconnectivity equipment at customer locations independently or with a team
Maintain and service installed products at customer locations
Provide installation, setup and teardown of product for demos and trade shows
Report and escalate product issues and resolution to appropriate personnel
Work with Technical Support and Engineering teams to resolve issues when standard troubleshooting and replacement of hardware does not fix the problem

Provide training and certification to integrators on site when appropriate conditions apply. Provide accurate notes and documentation on completed projects Provide backup support to the Tech Support/Helpdesk to provide answers to customers' technical requests via phone and email Communicate end-user feedback and issues to appropriate personnel, and proactively propose solutions or appropriate actions Ability to maintain acceptable standards of office conduct Ability to come to work demonstrating timely and regular attendance Ability to handle stress effectively Ability to learn on the job in a fast-paced environment Who You'll Work With: External Customers Engineering Team Technical Support Team

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