General Manager-Optical

Store Manager The major responsibility of the Store Manager is to drive profitable sales growth through the delivery of outstanding patient experience. Lead team in a positive and productive environment, modeling exemplary patient care. Develop and maintain outstanding associate and doctor satisfaction and retention. Major duties and responsibilities include: Drive profitable store sales by fostering a patient focused retail culture. Attainment of plan sales goal and comp store sales growth. Positive comp store contribution (year-on-year improvement).Manage payroll cost effectively, in accordance with Company standards. Manage gross margin, in accordance with Company standards. Effectively train and develop associates to consistently provide a patient care focused experience. Develop team of administratively skilled associates that provide support on daily operational tasks. Develop strong professional relationships with Doctors. Ensure appropriate coverage and quality of Doctor hours. Implementation of initiatives to increase number or exams and conversion of exams to sales. Participate in business planning and business updates. Accountable for the recruitment, training, development, and retention of high performing associates. Ensure each store is effectively merchandised and presented according to standards. Ensure high quality through customer follow-up, accurate measurements, correct pricing, POS entry, and realistic service delivery time quote. Maximize Managed Vision Care relationships and sales opportunities. Timely implementation of approved Marketing programs. Execution of operational procedures including safety and maintenance. Knowledge and skills required: Proven track record of sales growth through sales skills and accountability for sales results. Ability to train, coach, and develop excellent patient focused, and sales and results-oriented associates. Demonstrated ability to deliver an outstanding experience during direct interaction with patients. Ability to recruit and select associates and doctors. Proven experience and results with a retail or customer service establishment. Ability to present and implement decisive and creative solutions to opportunities to grow the business. Ability to provide enthusiastic and concise communication to meet/exceed patient expectations. Foster positive and results-oriented associate and doctor relationships. Success in store merchandising and attention to detail. Ability to manage priorities through adaptability and flexibility. Willingness to take calculated risks. Attention to detail and follow-up. Abilities to multi-task and delegate to maximize patient interaction. Computer experience preferred.