Client Services Representative

Job Description: The Client Services Representative provides customer support by problem solving, troubleshooting, and responding to external or internal user requests via phone, chat, or email.

Responsibilities: Responsibilities include answering incoming calls, emails or messages from clients, providing prompt, professional and accurate responses to inquiries, educating clients on company offerings, investigating and troubleshooting client problems, concerns or complaints, maintaining accurate client records and databases, collaborating with internal teams, maintaining knowledge base, meeting performance targets, providing exceptional customer service, and identifying escalation.

Required Skills: Required skills include ability to work in an inbound/outbound call center environment, strong time management and organizational skills, proficiency in M.S Office Suite, excellent written, verbal and telephonic communication skills, and being detail oriented and able to manage multiple tasks or projects.

Education: The candidate we are seeking will have at minimum a high school diploma or equivalent.

Benefits: Fieldprint offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work. Benefits include medical, dental and vision coverage with spouse/family coverage options, 401K plan with generous company match, flexible spending accounts, voluntary insurance coverage plans (life, disability, etc.), paid lunch breaks, paid time off, paid holidays, paid training program/internal employee development, overtime options available, casual dress code, flexible work schedules, and employee referral bonus program.

Additional Information: All candidates are subject to a drug test and a background screening. Fieldprint, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.