California Licensed Communication Supervisor

Overseeing a dedicated call center team, the full-time California Licensed Communication Supervisor will manage hiring, training, and performance evaluation, ensuring compliance with client-defined policies while working remotely from California. Key responsibilities Supervise the hiring, training, and performance evaluation of call center staff Engage in real-time performance monitoring to meet service level agreements Review and approve training curriculum to ensure staff competency Required qualifications Minimum of three years of experience in a leadership role Experience in the healthcare industry, particularly with Medicaid and/or Medicare Strong leadership skills with the ability to motivate employees Time management and problem-solving skills California residency is required