Data Center Thermal Technician

Cooling CE PositionA Cooling CE is responsible for installation, commissioning, scheduled and emergency service on Liebert Air products. The Cooling CE is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Cooling CE is also required to maintain continuous communication with Area/District Offices, and direct manager.

Administration Provide accurate and timely reporting according to company guidelines Timecards, expense reports, mileage reports, ticket closure, forms et al. Maintain individual inventory in accordance with company policy Maintain company property according to company policies Vehicle, credit cards, PPE, test equipment, laptop, pager, et al. Customer Satisfaction Provide proper and adequate communication to internal and external customers Provide estimated time of arrival to the customer for where applicable Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment Strive to provide all customers a "first time fix" for their equipment Maintain customer satisfaction rates according to company guidelines Attend Customer Meetings as required PerformanceMaximize productivity by combining service opportunities Complete all work in an efficient and timely manner Capable of making technical and commercial decisions under pressure Properly evaluate site and equipment for appropriate billing status Maintain productive utilization rate according to company guidelines Perform inventory cycle counts according to company guidelines Adhere to company dress code and safety regulations Meet or exceed on-site response time requirements for each customer Understand and comply with company startup/escalation processes and procedures Maintain proper and adequate level of internal communications Managers, co-workers, Support Services, electronic communications, et al. Perform several work-related tasksCapable of working under direct supervision or independently based upon trainingMaintain certifications per Job requirements

The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities. Our Core Principles: Safety | Integrity | Respect | Teamwork | Inclusion Our Strategic Priorities High-Performance Culture Customer Focus Operational Excellence InnovationFinancial Strength Vertiv Behaviors Own itAct with urgency Foster a customer-first mindset Think big and execute Lead by example Drive continuous improvement Learn and seek out development Promote transparent & open communication About VertivVertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network.