Income Verifier

About the Role: Review and verify applicant income and employment information Process any income and/or trailing documents received Managing a busy workflow while maintaining a high level of accuracy and meeting defined service standard and turnaround times Follow up with assigned dealerships to resolve pending/missing items via phone, fax and email, communicate and resolve issues Update records of customer interactions, process customer accounts and file documents Carefully review applicant proof of income and employment documentation to ensure legitimacy and accuracy Contact employers over the phone to further corroborate the information in a professional manner Provide prompt, efficient, detailed customer-oriented service to all stakeholders Perform all other duties as assigned

What We Are Looking For: You possess excellent verbal and written communication skills. You thrive in a fast-paced, ever-changing environment. You possess exceptional attention to detail while operating under a sense of urgency. You have strong analytical and arithmetic skills. You know your way through advanced internet browsing and have amazing investigative skills You communicate clearly over the phone and have strong listening skills. You can manage a busy workflow and multi-task effectively. You are tech-savvy and know your way through Microsoft Office Suite and Outlook Previous experience in a lending, automotive-related business, or financial services Post-secondary education Working condition You have flexible availability to work. Working hours are from 11:00 AM to 7:00 PM PST Monday to Friday with alternating Saturday shifts; schedules are completed a month in advance and shifts are rotating. This is a fully remote position located in British Columbia. What you'll love about working here: Award-Winning Culture: We're proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal's Top Employers 2025 by Canada's Top 100 Employers. Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle. Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.

Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue. Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.

Exclusive Perks: Discounts from top retailers via Work Perks, plus location-based perks like gym memberships and Toronto Bike Share. On-Site Fitness: Gym access at our London and Montreal offices. Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development. Family Support: Parental leave top-up program to help you during life's big moments. Community Impact: One paid volunteer day to give back to causes that matter to you. What you can expect - pay & process: Expected base hourly range is $23.07 - $25.64 This posting is for an existing vacancy within our organization. Artificial intelligence may be used in parts of the recruitment process. All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. If what you read excites you, we'd like to hear from you! Please submit your application and we'll contact you if you become selected for first stages of the interview process. Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type: Full time