Microsoft 365 Engineer (MSP / Intune)

Location: Chicago, IL Work Model: Hybrid, 1 day/week onsite downtown Salary: Up to $130,000 MSP Experience: Required Intune Experience: Required Tier 3 Microsoft 365 and Intune Support We are a growing 100-person Managed Services Provider hiring a Microsoft 365 Engineer to join our Modern Workplace team supporting mid-market clients. This is a Tier 3 troubleshooting and escalation role focused on maintaining existing Microsoft cloud environments. Approximately 50% to 60% of the workload is Intune related. This is not a project-heavy position. A separate team handles major implementations and migrations, making this a strong fit for an experienced MSP engineer who enjoys advanced troubleshooting, client support, and ongoing environment optimization. What You Will Work OnOwn advanced Microsoft 365 and Intune escalations across multiple client environmentsAdminister Intune including application deployment, patching, compliance policies, configuration profiles, Autopilot, and endpoint lifecycle managementTroubleshoot Entra ID, Conditional Access, MFA, Exchange Online, SharePoint Online, Teams, and hybrid identityTroubleshoot complex endpoint, authentication, and Microsoft cloud issues independentlySupport existing Azure Virtual Desktop environmentsUse PowerShell and Microsoft Graph to automate administrative tasksParticipate in client technical discussions, major incident response, and root cause analysisMaintain strong ticket documentation, client communication, and SLA ownershipWhat We Are Looking For 5+ years of Microsoft 365 administration and support experienceMSP experience supporting multiple client environments is requiredAdvanced Intune troubleshooting and administration experience is requiredStrong experience with Entra ID, Autopilot, Exchange Online, SharePoint, and Microsoft 365 Strong Tier 2 / Tier 3 troubleshooting and escalation experiencePowerShell administration and automation experienceStrong client communication, documentation, and ownershipExperience with AVD, Purview, Microsoft Lighthouse, ConnectWise, Auvik, IT Glue, or Microsoft certifications is a plus Benefits and GrowthBase salary up to $130,000 Medical, Dental, and Vision Insurance 401(k) with company matchCertification exams and study materials paid forBonuses for successfully completing certificationsQuarterly engineering bonus up to 2% of salary based on billable performancePre-tax commuter and parking benefitsHybrid schedule with only 1 day/week onsiteContinued growth across Microsoft 365, Intune, identity, endpoint security, and automation