Call Center RepresentativeCanvasser
Posted yesterday
bitner brothers constructionEnola (PA)
Customer Service RepresentativesTelemarketing Bureaus and Other Contact Centers
SENIORITY
Entry
About the role
Job DescriptionJob DescriptionBenefits/PerksCompetitive CompensationCommissionCareer Growth OpportunitiesJob SummaryWe are seeking a friendly and professional Call Center Representative/ Canvasser to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to go door to door. As a Canvasser, you will be given routes to canvas. We are looking to build a Canvassing team that is willing to put in the time to go door to door and speak with home owners. NO SOLICITING! NO COLD CALLING!ResponsibilitiesReceive inbound calls and place outbound callsIdentify the reason for the customer's call, collect relevant information, and provide solutionsRefer to premade scripts for a variety of customer service topicsUpsell products and services when appropriateUse best practices in customer service techniques to develop rapport and build relationships with customersDocument all customer interactionsAttend trainings to maintain up-to-date skills and knowledgeQualificationsPrevious experience as a Call Center Representative or in a similar roleExcellent phone and verbal communication skillsUnderstanding of active listening techniquesHighly organized with the ability to manage time effectivelyAble bodied to canvas surrounding areasPersonable and compassionate
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