Operations AI Analyst

Posted today

virtual vocationsDenver (CO)

Business Operations Specialists, All OtherTelemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

About the role

Detail-driven and experienced in healthcare operations, the full-time remote Operations AI Analyst will manage daily operations of AI-enabled member service processes, ensuring compliance and quality while collaborating with technical teams to enhance member interactions. Key responsibilities Execute daily operations of AI-enabled member service processes across multiple channels Monitor performance and review interaction outcomes for accuracy, quality, and compliance Document business and functional requirements, and lead user acceptance and regression testing Required qualifications Bachelor's degree or equivalent work experience (four years in a corporate environment) 3 to 4 years of experience in service operations, operations analysis, or contact center environments Proven ability to translate operational processes into clear, structured documentation Experience supporting testing activities and validating operational readiness Proficiency with Microsoft Office tools including CoPilot

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