Customer Experience Supervisor
serenity healthcareProvo (UT)
About the role
Overview:
Lead With Purpose. Grow With Impact. Step Into Healthcare Leadership at Serenity. If you've ever wanted a career that truly makes a difference — one where your leadership directly impacts people's lives — Serenity Healthcare is where your next chapter starts. We're transforming what mental wellness feels like, and we're looking for leaders who want to be part of something meaningful.
No Healthcare Experience?
Perfect. We don't hire for medical expertise — we hire for heart, drive, and leadership. If you know how to motivate a team, hit goals, elevate others, and keep operations smooth and steady, you already have what it takes. We'll teach you everything else.
Position Customer Experience Supervisor | Provo, UT
As a Call Center Supervisor, you'll lead the team that is often the first voice of hope for our patients. Your leadership sets the tone — calm, compassionate, organized, and confident. You'll coach your team, support them through challenges, and ensure every caller feels heard, respected, and cared for.
What You'll Do:
Lead a high-performing team delivering concierge-level patient support
Coach with intention — accountability, honest feedback, personal growth
Handle escalations with empathy and solutions-first thinking
Use performance metrics to elevate team results and drive outcomes
Maintain world-class service standards that make a real difference for patients
What You Bring:
1+ year experience supervising customer service teams
Experience in a call center environment is a strong plus
Passion for helping people — patients and teammates
A track record of hitting goals and improving performance
Clear, confident communication and strong decision-making
Ability to stay cool under pressure and adapt quickly when needed
A results-driven mindset with a focus on continuous improvement
Why You\'ll Love Working Here A culture built on excellence, growth, and genuine impact
Competitive pay based on experience
Serious career growth in a rapidly expanding organization
Premium benefits: We cover 90% of medical, dental & vision
401(k) because your future matters
10 PTO days + 10 paid holidays (15 PTO days after your first year!)
Referral bonuses for bringing more talented people into our mission
Who We Are:
Serenity Healthcare empowers patients using innovative, FDA-cleared technology and evidence-based treatments that help people reclaim their lives — especially when other options haven\'t worked. Our mission is hope, healing, and real results.
Serenity Healthcare is an equal opportunity employer. Employment is contingent upon successfully completing a criminal background check and drug screen.
Before you apply
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Your profile is current
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Two examples you can talk through
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A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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