Workforce Planning & Data Analytics Manager

Job description:OverviewFounded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.Inter-Con employs over 35,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions.Inter-Con is Everywhere Security Matters. Job Summary:The Office support Manager is a workforce management role responsible for the systems, data, and processes that keep Inter-Con's field staffing running smoothly. This position requires strong discernment and sound judgment to identify process gaps, evaluate competing priorities, and design scalable solutions in a fast paced, ambiguous environment. Using forecasting tools and operational data, the Officer Support Manager anticipates staffing needs, surfaces issues before they escalate, and builds the analytical case behind every recommendation. This is fundamentally a leadership role: the Officer Support Manager manages and develops a team, sets the standard for accountability, and is comfortable pushing back on Operations when a request does not align with policy, data, or capacity. Success depends on the ability to translate complex, sometimes incomplete information into clear and actionable plans, weigh risk and business impact when making recommendations, and mentor a team to apply that same judgment in their daily work. The ideal candidate combines analytical rigor and technical fluency with the confidence and people skills to lead, holding the line with Operations when necessary while keeping the team moving forward.Key ResponsibilitiesWhat We're Looking ForPrior leadership experience and proven ability to manage and develop talentConfident communicator, able to speak up, challenge assumptions, and drive alignmentAnalytical mindset with a demonstrated ability to leverage data to inform strategyA natural problem-solver with strong business instincts and curiosityComfortable navigating ambiguity and leading through changeProactive, resourceful, and capable of working with minimal directionStrong project management skills and ability to juggle multiple initiativesExperience creating and implementing SOPs and process improvementsTechnically proficient with forecasting tools, data dashboards, and reporting systems; this is a data and process focused role, not a candidate facing oneOperational Strategy & ExecutionIdentify gaps in processes and design sustainable, scalable solutionsLead cross-functional initiatives to streamline workflows and optimize performanceTranslate complex problems into clear, actionable plansUse forecasting tools and workforce data to anticipate staffing needs and flag issues before they impact operationsTeam LeadershipManage and mentor a team, ensuring alignment with departmental goalsFoster a culture of accountability, curiosity, and continuous improvementProvide guidance and help your team rise to the occasionConfidently push back on cross functional departments when a request conflicts with policy, data, or capacity, and hold the line when neededProcess Development & ImplementationDrive adoption through training, monitoring, and iterative feedbackData-Driven Decision MakingAnalyze operational data to surface trends, inefficiencies, and opportunitiesBuild clear reports and presentations to support strategic recommendationsMaintain a bias toward action, backed by dataOversee key administrative functions to support operational teamsMinimum QualificationsBachelor's degree requiredPrior experience managing and developing a teamQuick learner comfortable ramping up on field specific processes through structured, hands on training; candidates with less field specific experience are welcome to applyPreferred Qualifications4+ years of experience in operations, strategy, or program managementExperience in a high-growth, fast-paced environmentProficiency with tools such as Excel, Salesforce, and data dashboardsStrong understanding of workforce management, process design, or service delivery modelsBackground in people management and data analytics preferred; prior field specific or security industry experience is not requiredAdditional Information:This role is critical to ensuring seamless scheduling operations and maintaining alignment with organizational goals. The Staffing Coordinator must demonstrate initiative, accuracy, and a commitment to excellence in supporting staffing objectives.Duties, responsibilities and activities may change at any time with or without notice.Inter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran.Benefits:401(k)Dental insuranceHealth insuranceLife insurancePaid time offReferral programVision insuranceWork Location: In person