Customer Success Manager
conexess groupJacksonville (FL)
About the role
Customer Success Manager Florida (Preferred) | Remote Considered Competitive Base Salary + Benefits We are partnering with a growing health-tech organization that is seeking a Customer Success Manager to join a rapidly expanding team. This individual will manage a portfolio of customers, drive renewals and account growth, and serve as a trusted advisor throughout the customer lifecycle. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys building relationships, and is comfortable navigating ambiguity while helping shape scalable customer success processes.
What You'll Do:
- Manage and grow a portfolio of customer accounts
- Drive customer retention, renewals, and expansion opportunities
- Build strong relationships with key stakeholders and serve as a trusted advisor
- Conduct business reviews and customer presentations
- Guide customers through onboarding, adoption, and ongoing success initiatives
- Identify risks and proactively develop strategies to improve customer outcomes
- Partner cross-functionally with Product, Operations, Support, and other internal teams
- Maintain accurate account information and customer activity within company systems
- Contribute to the development and evolution of scalable customer success practices and processes
What We're Looking For:
- 3+ years of Customer Success, Account Management, Customer Experience, or related client-facing experienceExperience managing customer relationships with a focus on renewals and retention
- Strong communication, presentation, and relationship-building skills
- Ability to work independently and thrive in a dynamic, evolving environment
- Experience in a startup or high-growth company is highly preferred
- Demonstrated ability to manage multiple priorities and a large book of business
- Proactive mindset with strong problem-solving skills
- Comfortable working with both strategic and operational responsibilities
- Nice to HaveSaaS or technology industry experience
- Healthcare, health-tech, or social impact experienceExperience conducting executive-level business reviews
- Experience supporting a high-volume customer portfolio
Success in This RoleThe ideal candidate is a self-starter who enjoys taking ownership, building customer relationships, and helping develop scalable processes. This person is adaptable, resourceful, and excited about working in an environment where they can directly influence team growth and customer outcomes.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
More like this