Global Customer Relationship Management (CRM) - Product Owner

Global Customer Relationship Management (CRM) - Product Owner Location: Lakewood, CO – Other locations will be considered JOB SUMMARY The Global CRM Product Owner partners with global stakeholders to drive the delivery and optimization of our Salesforce platform, translating business needs into actionable solutions and ensuring consistent execution in collaboration with IT (and other key stakeholders) and adjacent platforms (CLM, CPQ). ESSENTIAL DUTIES Business Partnership & Roadmap Ownership Serve as the primary liaison between global/regional business teams, ITS and Salesforce (eco-system) Be the key interface between the business and IT, translating commercial needs into scalable solutions while driving consistent, on-time delivery Own demand intake, prioritization, and roadmap governance Translate business requirements into clear, actionable solutions Drive alignment across regions and stakeholders, promote best practice sharing and implementation Act as Salesforce subject matter expert including CLM & CPQ ecosystems Ensure alignment across and between functions and key stakeholders (Sales, Global Services, etc.) for the broader Salesforce ecosystem, in particular changes or enhancements made in ServiceMax and Service Cloud to understand and navigate downstream impacts Lead the lifecycle of Salesforce enhancements, including demand intake, prioritization, release coordination, and ongoing optimization Challenge and refine requirements to deliver scalable, value-driven solutions Assess effort, timelines, licensing, and feasibility of enhancements Ensure alignment with platform best practices and long-term architecture End-to-End Delivery & Release Management Own enhancements requests: planning, development, testing, and go-live Drive discipline in requirement quality, sprint planning, backlog prioritization, and delivery trackingEnsure robust testing (UAT), data validation, and release readiness Support IT teams to deliver on time and with quality (drive accountability) Develop engagement plans (embed communication and training) Ensure proper documentation and process alignment Drive innovation and continuous improvement Governance & Delivery Lead cross functional governance forums Influence senior stakeholders and IT partners Improve demand quality, reduce rework, and enhance delivery efficiency MINIMUM QUALIFICATION REQUIREMENTS Education Bachelor’s degree in business, Information Systems, Engineering or equivalent experience Agile / Product Owner certification (e.g., Scrum) is a plus Experience Minimum 5 years’ experience in a similar role preferably in a healthcare industry Three years’ experience working in Sales and/or Marketing role with customer focus is preferred Skills Ability to translate business needs into technical solutions Demonstrated success in end-to-end project delivery (Agile environment) Strong stakeholder management and influencing skills, including with IT teams High level of ownership, accountability, and professional maturity Passion for continuous improvement and innovation (remain current on Salesforce releases, new functionalities and platform innovations. Excellent knowledge of MS Office Skills (Word, Excel, PowerPoint, Outlook) and ERP systems (ideally SAP) Eagerness to constantly learn and explore better ways of working Excellent Team player in a multicultural environment Demonstrated organizational, prioritization, and time management skills International work experience preferable with US based company. In line with Terumo BCT core competencies (Respect, Integrity, Care, Quality and Creativity) #J-18808-Ljbffr