Risk & Fraud Analyst I - Merchant Payments

Posted today

rose internationalAtlanta (GA)

Fraud Examiners, Investigators and Analysts Financial Transactions Processing, Reserve, and Clearinghouse Activities

SENIORITY

Mid

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About the role

Job TitleJob Description Required Skills:

2+ years of relevant experience in risk management and/or financial or related call center work experience
Strong understanding of customer service and customer empathy
Proven ability to de-escalate customers and effectively handle difficult situations
Strong work ethic and efficiency skills via inbound phone queues
Ability to prioritize tasks to meet SLAs and other performance metrics
Strong analytical and critical thinking skills with attention to detail
Strong organizational skills and the ability to manage multiple tasks
Strong work ethic with high integrity and ethics
Effective collaboration and teamwork skills
Willingness to learn and adapt to new technologies and processes
Ability to navigate between multiple systems and tools while helping the merchants in the moment
Proficient with G-Suite and other relevant software

Job Summary:

Complete 20+ cases daily, solving complex risk-based financial & fraud questions for our payment processing merchants
Review merchant accounts based on standard operating procedures and use good judgment to determine if there is any compliance, fraud, and/or financial risks to the client
Provide world-class customer service through empathy during complex and escalated customer issues
Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends
Analyze financial data to detect irregularities in areas such as billing trends, financial relationships, and regulatory compliance procedures
Understand standard operating procedures and operate within the established guidelines to mitigate risk
Represent the client's brand and provide top-notch service while balancing customer empathy with risk policies
Collaborate effectively with cross-functional teams to resolve customer-related issues
Identify areas of improvement and propose changes to optimize processes and technology
Stay up-to-date with industry trends and data knowledge to identify new fraud and risk patterns

Only those lawfully authorized to work in the designated country associated with the position will be considered. Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

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