Visitor Relations

Location: Everett, WA Pay Rate: $28/hr Schedule: Full-Time, 32–40 Hours Per Week Work Environment: 100% Onsite Shift Availability: Thursday–Monday (Weekends & Holidays Required)Schedule & Availability 32–40 hours per week Current schedule: Thursday through Monday Must be available to work: Weekends (Saturday & Sunday)Holidays Early mornings, mid-days, and occasional evenings Typical shift: Start: 8:00 AMEnd: 6:00–6:30 PMSchedule may vary based on visitor demand, events, and operational needs

What You'll Do: Tour & Presentation Delivery Lead engaging factory tours and interactive presentations for visitors. Present scripted content while adapting delivery to different audiences. Lead tours of up to 52 guests and theater presentations of up to 200 attendees. Deliver accurate information about aviation, aerospace innovation, and company history. Visitor Experience & Guest Services Welcome guests and create a positive, memorable visitor experience. Assist with ticketing, guest check-in, orientation, and wayfinding. Answer visitor questions and provide exceptional customer service. Serve as a professional representative of the organization at all times. Interactive Exhibits & STEM Engagement Facilitate hands-on learning experiences, including robotics, drone activities, and interactive exhibits. Engage visitors with educational content and STEM-focused programming. Support special events, educational programs, and community activities. Operations & Team Support Maintain tour schedules and ensure programs run on time. Support daily operations and staffing rotations. Assist with safety procedures and emergency response when needed. Complete required training and participate in team meetings.

Required Qualifications: Minimum 1 year of experience in a customer-facing role requiring strong communication skills Experience presenting, teaching, training, performing, facilitating, or speaking to groups Strong customer service and interpersonal skills Reliable attendance and punctuality Ability to work effectively in a team environment Flexible schedule, including weekends and holidays Ability to stand and walk for extended periods throughout the day

Preferred Qualifications: 6+ months of tour guide experience 6+ months of public speaking or presentation experience Experience working in museums, attractions, hospitality, tourism, events, education, or visitor services Experience with ticketing systems, point-of-sale systems, exhibits, or event technology Proficiency with Microsoft Office High School Diploma or GEDAdditional education or related experience is a plus

Physical Requirements: Candidates must be able to: Stand and walk for up to six hours per shift Speak continuously for up to 90 minutes at a time, several times daily Frequently walk throughout the facility Occasionally climb stairs Lift, carry, push, or pull up to 20 pounds Use computers, radios, microphones, mobile devices, and other equipment as needed Training & Success Factors Successful completion of training is required for continued assignment. Top performers in this role demonstrate: Exceptional customer service Strong public speaking abilities Professional communication skills Ability to memorize and deliver scripted information Positive attitude and enthusiasm Strong teamwork and collaboration Reliability and punctuality Ability to remain calm and professional in busy environments

Interview Process: Step 1 Virtual Microsoft Teams Interview (Approximately 30 Minutes)Step 2 Onsite Interview Candidates may be invited to participate in an optional 80-minute facility tour during their onsite visit.

Please Note: Interviews may be scheduled on weekends. Team contact information will be provided in case of technical issues during virtual interviews. Dress Code Business Casual Footwear must meet facility safety requirements

Ideal Candidate Profile: We're looking for someone who is: Friendly and outgoing Comfortable speaking to large groups Dependable and punctual Passionate about customer service Enthusiastic about aviation, technology, and education Able to create engaging experiences for visitors of all ages