Engineer Customer Svc - Turboprop Team

Posted today

textronMarienthal (KS)

Engineering Technologists and Technicians, Except Drafters, All Other Other Aircraft Parts and Auxiliary Equipment Manufacturing

SENIORITY

Senior

Apply

About the role

Engineer Customer Service - Turboprop TeamTextron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you'll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one. Your success is our success.

JOB SUMMARY: To provide service facilities, field support personnel and aircraft operators with technical assistance. Provides technical and engineering coordination between the customer, Marketing and Engineering/Manufacturing. Prepares technical proposals and problem summaries for company-wide usage.

JOB RESPONSIBILITIES: Responds to incoming phone and email questions about maintaining and operating Textron Aviation aircraftOrganizes, writes, and prepares technical data and problem summaries from field reports and inspection summaries to brief marketing, engineering and manufacturing functions on field problemsOrganizes and sustains a technical file of existing and potential product improvements and serialized production changesCollects and analyzes discrepancy reports concerning Textron Aviation's products. Coordinates corrective action with internal partiesActs as liaison between customer and Textron Aviation on customer problems and corrective measuresWhen necessary, acts as technical advisor and be directly involved in on-site assistance at company owned service centers and independent service stations during investigation of unique aircraft problems or prototype installationParticipates in periodic audits of the curriculum being taught by Textron Aviation's contracted training organizations to verify classes are being conducted using current technical dataPrepares and presents technical program for operators conferences and technical seminarsCoordinates with Supplier Quality to achieve maximum reliability from installed equipment on the aircraftEDUCATION/ EXPERIENCE:One of the following bullet items is required:4 years of relative aircraft maintenance experience A&P license required.4 years of relative aircraft maintenance experience 2-year technical degree required 6 years of relative aircraft maintenance experience as an Avionics Technician or like role performing troubleshooting or maintenance on aircraftBachelor's degree with 2 years of experience in aircraft structural repair, customer support, or relative aircraft maintenance experienceQUALIFICATIONS:Aircraft maintenance experience with extensive avionic technical knowledge, including background knowledge of mechanical, diagnostic, and electrical systems. Excellent oral, interpersonal, and written communication skills. Excellent customer service skills. Good computer skills. Self-motivated, disciplined, and able to work in a team environment to meet department level objectives. Occasional travel, sometimes on short notice

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.