Customer Care -Quality Control- Full Time- Second Shift 2p-10p

Quality Control/Customer Care Representative Join Accurate Courier Services — Where Every Delivery Makes a Difference Here we GROW again - due to customer base expansion, we have a need for additional caring professionals!!At Accurate Courier Services, we're more than logistics — we're a vital link in the healthcare network. As a national leader in medical courier services, we partner with major hospital systems and laboratories to ensure critical specimens, supplies, and equipment reach their destinations safely and on time. Our Cincinnati operations center is growing, and we're looking for dependable, detail-oriented Quality Control/Customer Care Representatives (CCRs) who take pride in accuracy, accountability, and teamwork. As a CCR at Accurate Courier Services, you'll play an essential role in supporting couriers, clients, and healthcare networks by keeping deliveries on track and communication clear. This is not a call center job — it's a fast-paced logistics support role that requires strong coordination, attention to detail, and problem-solving skills. Your day will include: Managing incoming calls from healthcare clients to place or update delivery orders. Processing and monitoring routed and on-demand medical deliveries. Performing Quality Assurance checks to verify timely, accurate, and compliant service. Working closely with Operations to resolve issues and ensure all client needs are met. Maintaining accurate documentation and communication across departments.