Credit Assistance Specialist - 2nd Shift

Posted today

macpower digital assets edgeTampa (FL)

Credit Authorizers, Checkers, and Clerks Other Activities Related to Credit Intermediation

SENIORITY

Junior

SALARY

$24.00 per hour

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About the role

Job Summary: This job is responsible for providing credit assistance and solutions to our clients. Key responsibilities include handling primarily outbound calls for a single product at any stage of delinquency or risk, including pre-charge off, and recovery. Job expectations include leveraging problem-solving competencies, sound judgement and decision making, and providing exceptional client service and empathy while meeting both the banks and client needs. This position has max pay rate of $24.00/Hr. plus shift differential of 8%.

Responsibilities: Reaches out to delinquent clients to secure payment and determines reason for delinquency on active or inactive loan, deposit, and credit card accounts. Negotiates repayment of outstanding debt that benefits both the client and lender in a positive and professional manner, leveraging tools and resources where applicable. Determines the right solution for the client while staying within collections compliance guidelines. Demonstrates empathy for the client's situation using ethical behavior that is consistent with the bank's code of conduct.chieves quality standards and meets key performance indicators Works an established list of accounts on an automated collections system, auto-dialer, or manual calling and helps mitigate losses. Minimum Education Requirement: High School Diploma/GED/Secondary School or equivalent.

Required Key Skills: ctive Listeningttention to Detail Client Solutions Advisory Oral Communicationsccount Managementdaptability Collaboration Data Collection and Entry Interpret Relevant Laws, Rules, and Regulations Liquidity Management

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