Analyst - Reporting(Full time, Remote)
maximusAlbany (NY)
$44,800
Apply (opens in a new tab)Analyst - Reporting(Full time, Remote)
Posted yesterday
maximusAlbany (NY)
SENIORITY
Mid
SALARY
$44,800
About the role
Maximus is hiring a remote Analyst - Reporting to support a federal program in a consolidated contact center environment handling interactions for multiple federal agencies. The Analyst will be responsible for building reports and dashboards to provide actionable insights to operational leaders, delivering daily reports directly to the client, and performing ad hoc analyses of trends and data.
This is a fully remote role.
Position is contingent upon contract award
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Home Office Requirements:
Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
Minimum 5mpbs upload speed
Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
Private and secure work area and adequate power source
Must currently and permanently reside in the Continental US
Essential Duties and Responsibilities:
Responsible for database administration, data consolidation, data analysis and management reporting.
Design database reports based on the requestor’s requirements in support of key business strategies.
Perform queries, data extraction, manipulation, and analysis to provide reporting solutions.
Monitor customer usage, upgrades, and reporting tools; monitor queries and ensure security of various components.
Create user guides and train on use of database reports, as necessary.
Minimum Requirements:
'- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
'- U.S. Citizenship and ability to pass a security clearance
2+ years of specific experience performing data analytics within a call center environment
Experience with Microsoft Power Platform preferred
Experience with MicroStrategy preferred
Ability to quickly learn and adapt to new technologies
Strong attention to detail
Strong critical thinking and problem-solving skills
Tools & Technologies: SKPI / MicroStrategy - Performance metrics and KPI tracking
Amazon Connect - Contact Center Telephony Platform
Microsoft Excel - Standard spreadsheet application
Power BI - Data visualization and dashboard development
Power Apps - Build apps for convenient data entry by Supervisors
Power Automate - Automate daily operational workflows
This is a fully remote role.
Position is contingent upon contract award
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Home Office Requirements:
Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
Minimum 5mpbs upload speed
Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
Private and secure work area and adequate power source
Must currently and permanently reside in the Continental US
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Minimum Salary
$44,800
Maximum Salary
$69,400
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