Advancement Services Associate - Full-Time

Advancement Services AssociateBehind every life changed at Animal Humane Society is a community of compassionate people who make our work possible. As Advancement Services Associate, you'll play an essential role in ensuring every donation is processed accurately, every donor record is maintained with care, and every gift helps create a more humane world for animals and the people who love them. If you're detail-oriented, organized, and passionate about making a difference behind the scenes, apply today!Schedule and AttendanceFull-TimeRegular, predictable attendance during operational business hours.Participate in team meetings, all-staff meetings, and one-on-one meetings with your supervisor.Occasional attendance at off-site meetings and special events may be required.May occasionally work at another AHS location based on department needs.Job SummaryThe Advancement Services Associate is responsible for accurately processing charitable contributions, maintaining donor records, and supporting donor communications within Animal Humane Society's fundraising database. This position plays a critical role in ensuring the integrity, accuracy, confidentiality, and security of donor information while providing administrative support to the Advancement team and helping create an exceptional experience for AHS supporters.Job DutiesProcess mailed, online, phone, and in-person charitable donations accurately and in accordance with organizational policies.Enter and maintain donor information within Virtuous CRM and other fundraising systems.Receive, record, and reconcile cash, check, and credit card donations while following internal financial controls.Maintain compliance with PCI Data Security Standards (PCI DSS) when handling payment information.Ensure donor records remain accurate, organized, and up to date.Support donor communications and assist with donor inquiries received by phone.Monitor communications through the AHS Giving inbox and other messaging platforms.Utilize desktop check deposit software and payment processing systems.Provide backup support to Advancement team members as needed.Assist with special events and other departmental projects.Promote a welcoming, inclusive, and professional experience for donors, volunteers, employees, and community members.Other Duties As AssignedOther duties as assigned.Additional InformationOffice/desk-based position located in Golden ValleyWork areas may be adjacent to animal shelter spaces that can be noisy, humid, or odorousPosition requires handling confidential donor and financial informationDuties and responsibilities may change based on organizational needsRequirementsRequired1+ years of clerical, administrative, or data entry experienceExcellent communication and interpersonal skillsStrong attention to detail and organizational skillsAbility to manage multiple priorities while maintaining accuracyStrong problem-solving and process management skillsWorking knowledge of Microsoft Office productsAbility to maintain confidentiality and handle sensitive donor information professionallyPreferredExperience working with donor databases or CRM systems (such as Virtuous)Experience processing financial transactions, donations, or giftsExperience in nonprofit fundraising, development, or donor servicesFamiliarity with payment processing systems or PCI compliancePhysical DemandsProlonged sitting and computer work throughout the dayAbility to lift and carry up to 10 poundsFrequent keyboarding and data entryEmotional DemandsComfortable working in an animal welfare environment, including the use of humane euthanasiaAbility to maintain professionalism while handling sensitive donor interactionsAbility to manage competing priorities in a fast-paced environment while maintaining accuracyTransportationReliable transportation requiredMay occasionally travel between AHS locations or attend off-site meetings and eventsBenefitsAbout AHS Every year, Animal Humane Society provides direct care and services to help thousands of animals in need across Minnesota. As one of the nation's leading animal welfare organizations, AHS is transforming the way shelters care for animals and engage their communities. From innovative medical and behavior programs to investments in outreach and advocacy, we're advancing animal welfare and creating a more humane world for animals everywhere.Why Work HereMake a difference in the lives of animals and peopleJoin a team of coworkers who love animals as much as you doWork-life balanceUnique animal adoption benefits and discounts on veterinary care and pet suppliesHealth insurance coverage for full-time staff includes the following: medical, dental, vision, health savings account, flexible spending account for health care expenses and dependent care, voluntary accident insurance; critical illness insurance; hospital indemnity insurance; employee- paid supplemental life; employee-paid accidental death & dismemberment; and long-term disability insurance.Employer-paid benefits for full-time staff includes the following: basic life insurance, basic accidental death and dismemberment insurance.Support for student loans: we are a Public Service Loan Forgiveness qualified employerMental Health and Counseling Support: all employees have access to our Employee Assistance Program with 3 free counseling sessions per year401k with 4% company match for part-time and full-time staffNine paid holidays for full-time staffPaid floating holidays for part-time and full-time staff (up to 4 days per year based on start date)Paid Time Off for part-time and full-time staff (amount is based on hours worked and FTE status)Paid parent leave for full-time staffOur Organizational Commitment to Diversity, Equity and InclusionAs an organization dedicated to making the world a more humane and compassionate place for animals, we know that people are at the heart of all that we do. Animal Humane Society's commitment to diversity, equity, and inclusivity is essential to our mission and shapes our culture, our work, and the services we provide. At AHS we embrace and honor the inherent dignity and diverse experiences of our team members, volunteers, board members, partners, clients, and visitors, regardless of race, ethnicity, religion, gender identity, sexual orientation, age, ability, or income. Working together to instill equity and inclusivity within our organization will allow us to better serve the people and animals of Minnesota and ultimately have a positive impact on animals in our care.