Voice Engineer Intermediate

Responsibilities: Nice CXOne administration, Ring Central Administration, develop documentation. Support the integration of CXone technology including screen-pops and omnichannel routing of voice, email and chat via web services. Vast understanding of Contact Center Operations including inbound voice (tollfree networks/SIP/IVR/ACD), digital channels including email/chat/SMS/social/AI, reporting, workforce management, contact center reporting, and analytics, leveraging APIs and integrations across the enterprise. This position will focus on the development of two platforms, Nice CXone and Ring Central. It will include configuring agents, skills, call queues, hours of operations, reporting, call flows, routing, integration, and other services on the vendor platforms. Works with business customers, analysts, and team members to understand requirements. Trouble-shooting individual agent or store problems during the configuration, go-live stages of implementation, and run the business. Administration & implementation tasks associated with implementing and maintaining our NICE CXone and Ring Central solutions. Create, maintain, and update the CXone applications used for call and screen recordings. Analyzes, diagnoses, and resolves application problems related to NICE CXone Ring Central telecommunication technology. Where necessary, work with the CXone team for follow-up and prompt resolution. Required

Competencies: At least two years supporting NICE CXone or NICE InContact. Ability to manage projects independently with limited supervision. Bachelor's degree or equivalent in experience. General knowledge of Microsoft Office product suite. Excellent interpersonal and communication skills (verbal & written).Pay & Benefits Data Minimum Salary: $90,300 Maximum Salary: $121,800 This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing. Competitive base pay with potential for shift differential, overtime and bonus pay Medical insurance (98% company-paid for full-time employee only coverage) Dental and Vision insurance (100% company-paid for full-time employee only coverage) 401(k) company match of 100% up to 6% of your pay Discounted Consumer Cellular wireless phone plan for employees Paid Time Off (PTO) available following a 30-day waiting period* 6 company-paid holidays plus 16 hours of floating holiday accrual per year Flexible Spending Accounts (FSA) for health care and dependent care expenses Life and AD&D insurance equal to 1x your annual earnings (100% company-paid) Long-Term Disability insurance (100% company-paid) Employee Assistance Program (100% company-paid) Education reimbursement Employee rewards program *Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions. Pre-employment background check and drug screen is required. Primary Location: United States-Arizona-Scottsdale 9363 E Bahia Dr Scottsdale 85260 Job: Information Technology

Schedule: Full-time

Travel: No