Bilingual Case Manager, Compass SF HOME

About the team: The SF HOME team empowers homeless San Francisco families to find safe, stable, affordable housing. Families receive help with housing search, money for move-in costs and rent, and case management designed to set families up for long term housing stability.

Compensation: $27 - $31 hourly

Schedule: Full time (37.5 hours/week), Monday - Friday, primarily during standard business hours

Location: 1061 Market St, San Francisco and in the community

Organizational Core Competencies: Accountable I Adaptable I Client-centered I Collaborative I Committed to Diversity, Equity, Inclusion, and Belonging I Resourceful What the Bilingual Case Manager will do: The Bilingual Case Manager provides ongoing support to families enrolled in Compass' rental subsidy program, with particular emphasis on maintaining housing and long-term stability. This position includes driving around the Bay Area to visit families in their homes. Services to families are provided in a mix of Spanish and English depending on family need. Specific responsibilities include:

• Develop positive relationships with families that foster connection, support, and trust.
• Partner with families to develop short and long-range stability, self-sufficiency and well-being goals.
• Provide counseling, crisis intervention, and referrals to services offered both within Compass and externally.
• Connect with families regularly through office visits, home visits, and phone/email/text contact.
• Work with family and Compass finance team to ensure timely payment of rent and rental subsidies, and help families to navigate any challenges that arise with their landlord/property manager.
• Maintain accurate and up-to-date client files and promptly enter case notes, assessments, and service plans in Compass' Salesforce database and ONE System.
• The Case Manager should have these skills:
• Fluent Spanish and English required.
• CA Driver's License and ability to be approved as a Zipcar driver required. (Personal vehicle NOT needed).Experience working with people in crisis.
• Demonstrated understanding of issues facing homeless and low-income families.
• Strong interpersonal skills, including relationship-building, networking, and ability to develop trusting relationships with a diverse set of individuals.
• Demonstrated commitment to diversity, equity, inclusion and belonging work.
• Strong computer skills with proficiency in Microsoft Suite of Programs (Outlook, Word, Excel, Power Point, etc.). Salesforce experience a plus.

Salary range: $27 - $31 per hour, 7.5 hours per day / 37.5 hours per week. Non-exempt.

Paid time off: 4 weeks of vacation your first year, 5 in your second. Also paid holidays, sick time, family leave.

Insurance: health, dental and vision insurance are fully covered by Compass for employees and dependent children. We also provide long term disability and life insurance.

Retirement: after one year of work, Compass contributes an amount equal to 5% of your salary into a retirement account; this vests during years 2-6.Membership in OPEIU/Local 29 union. To Apply: Please apply through our online application. No phone calls, please.