Desktop/Field Service Technician II

Posted today

strategic systemsAugusta Springs (VA)

Computer, Automated Teller, and Office Machine Repairers Electronic and Precision Equipment Repair and Maintenance

SENIORITY

Mid

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About the role

Job Description: Job Title: Field Service Technician II

Location: Augusta ME 04330

Duration: 3 months Contract to hire Shift timings: M-F 9 - 6 with OT and Afterhours

Job Description: Candidate must have excellent customer service skills, outgoing personality, break fix repair skills on laptops, laser printers, and POS equipment. Experience using a hand drill and climbing ladders is a plus. Candidate must have reliable transportation to get around and drive to various customer sites to perform repair / replacement on various kinds of equipment: POS, laptops, desktops, commerical printers, cable repairs, smart hands work on network equipment. Different severity levels / response times required. 24/7 availability a must. Customer Service is a must, Large Printer experience is highly desirable. • Is this position remote or in person? In person field tech• What will the primary day-to-day responsibilities entail for this person? Candidate must have excellent customer service skills, outgoing personality, break fix repair skills on laptops, laser printers, and POS equipment. Experience using a hand drill and climbing ladders is a plus. Candidate must have reliable transportation to get around and drive to various customer sites to perform repair / replacement on various kinds of equipment: POS, laptops, desktops, commerical printers, cable repairs, smart hands work on network equipment. Different severity levels / response times required. 24/7 availability a must.• What are the TOP 2 required skills that candidates must have? Customer service skills / a few years of experience as an IT Field Technician. Laser printer repair experience is an advantage.• What will the work schedule be for this position? M-F 9 - 6 with OT and Afterhours• Will there be OC (on call)? Yes• Will there be shift differentials? No• How many overall years of experience should this person have? Minimum 3 yrs but willing to interview a candidate right out of tech school.• Do they need any specific certifications or education? Comp Tia A+, Printer +, Network + nice to have but not necessary.• If contract to hire what is the conversion rate? $24• How many miles per day will the contractor be driving? Will vary based on the ticket volume, anywhere from none to 100, possibly more.• What radius range in miles should candidates be located from the job location? To be centrally located to cut down on travel distances. A good location is Augusta, ME. Most job locations are within a 100 miles radius of Augusta.• What is the exact work location or city, state, or zip? augusta, ME

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