Desktop Support Technician

Key Responsibilities: Diagnose and resolve issues on Windows 10, Windows 11, macOS and Apple devices (iOS, iPads).Provide executive/VIP/white glove support Provide face to face customer service and walk in support Conduct device migration transitioning between Windows and Mac environments. Software Deployment & Patch Management: Provide technical assistance for desktop client applications, ensuring optimal software performance. Conduct installations, moves, additions, and changes (IMAC), as well as break/fix solutions for laptops and desktops. Handle procurement, disposal, and inventory tracking of IT hardware. Manage devices through Intune and JAMF for enterprise-wide security and configuration. Incident and problem management, leveraging Nex Think for in-depth problem analysis. Deliver desk-side assistance, conference room technology support, and field services for remote sites.

Required Qualifications: 3–5 years of hands-on desktop support Executive/VIP/White Glove Support experience Skilled in diagnosing and resolving issues on Windows 10, Windows 11, macOS and Apple devices (iOS, iPads).Walk-in Support experience Device Migration: Experience with seamless transitions between Windows and Mac environments. Software Deployment & Patch Management: Proficient in managing OS image patching, software updates, and application deployments. End-User Support: Providing technical assistance for desktop client applications, ensuring optimal software performance. Hardware Services: Ability to conduct installations, moves, additions, and changes (IMAC), as well as break/fix solutions for laptops and desktops. Ability to handle procurement, disposal, and inventory tracking of IT hardware. Experience managing devices through Intune and JAMF for enterprise-wide security and configuration. Expertise in incident and problem management, leveraging Nex Think for in-depth problem analysis Experience providing on-site & remote IT Support Exceptional communication and interpersonal skills with the composure to support non-technical teams and executive leaders in a fast-paced environment. Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including: Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through UHCNationwide Vision provided by UHCFlexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera Corporate Wellness Program provided by Goomi Group Employee Assistance Program Wellness Days 401k Plan Basic and Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped)Paid Time Off (accrued and prorated, maximum of 120 hours annually)Paid Holidays Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law