Vendor Account Manager (not sales)

This role owns the relationship between Safeguard the Vendor. They extract and analyze reports and decide which vendors to contact, and drive performance. The Vendor Account Manager will be expected to lead discussions on the phone and correspond electronically with vendors. Understanding the root cause of issues for delay is a key requirement; the VAM will determine remediation plans and follow up. This will include changing the amount of volume a vendor receives, the areas where they receive work, and how they operate their internal processes. Finally, this role will be responsible for implementing new technology, supply chain, and other processes to improve results. Responsibilities and Expectations Responsible for approximately 200 vendors Decide which vendors to contact based on performance and current status of orders Troubleshoot & resolve issues discovered in the analysis process Lead vendor discussions to work through issues and develop capacity Understand Safeguard initiatives and teach vendors as appropriate, includes items such as new mobile initiatives, large process changes, and policies Determine the best course of action to deliver on expectations and ensure that performance is met. Assign orders to vendors and determine rules for system assignment Lead the implementation of work completion such as winterizations or grass Deep knowledge of service line to help vendors deal with issues faced Lead scorecard calls, develop remediation, and follow-up on plans