Luxury Watchmaker - REEDS Jewelers, Fenton

Key Responsibilities: Luxury Timepiece Repair & Service Diagnose mechanical and automatic watch issues with precision Perform comprehensive service and repairs Provide accurate repair estimates and service recommendations Maintain detailed records of all repairs, services, and parts used Ensure exceptional craftsmanship and adherence to brand standards Operational Excellence Communicate clearly and professionally with team members and clients regarding timelines, estimates, and service expectations Maintain and calibrate watchmaking tools, machines, and equipment to ensure optimal function Monitor and manage inventory of watch parts, ordering as needed to support timely repairs Forecast and organize repair workload to consistently meet performance expectations Support store operations with a collaborative, solutions-oriented approach Client Engagement & Support Partner with the sales team to support client consultations and elevate the luxury service experience Serve as a brand ambassador for craftsmanship and technical excellence This team member must embody REEDS' core values: Integrity We live ethically and honestly in every moment and interaction. Performance Excellence We pursue success relentlessly and learn from every experience. Stewardship We honor the trust placed in us by our associates, clients, and communities. Professionalism We attract and grow exceptional talent through development and self-leadership. Entrepreneurial Spirit We embrace imagination, creativity, and forward-thinking action. Team Orientation We thrive through collaboration, shared goals, and mutual respect. Passion Our love for what we do drives extraordinary customer experiencesand makes it fun.