Customer Care Representative (CCR)

Posted today

wirenut home servicesColorado Springs (CO)

Customer Service Representatives Plumbing, Heating, and Air-Conditioning Contractors

SENIORITY

Junior

SALARY

$21.00 - $27.00 per hour

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About the role

Join Our Award Winning FamilyAre you ready to join our award winning highly successful family? Your deep passion, relentless drive, and following our core values and mission will allow you to achieve high performance success. We separate ourselves by being at the forefront of future leading technologies in the home services market. Core values: family, care and grow Mission: we enrich lives through trust in the trades.

Who we are: Established in 2004, WireNut Home Services is a family-owned residential company that provides Electrical, Plumbing, HVAC, and Drain Service throughout Colorado's Front Range. We have earned over 64,000 happy customer reviews and are the record holder of 10x Excellence in Customer Service Award from the BBB. Additionally, we are the recipients of the Gazette's Best Workplaces for 7 consecutive years and have enjoyed aggressive growth year-over-year.

What You'll Do:

As a Customer Care Representative
Taking inbound calls for current and new customers
Making outbound calls to current customers with service plans
Schedule appointments for incoming service calls
Schedule maintenance appointments for WireNut Home Service service plan members
Pitch and sell memberships to non-members

Basic Requirements:

(Required Skills/ Experience):Customer service experience
Phone skills
Scheduling skills
Ability to pass a background check and drug screening
Outgoing personality
Adaptability to constantly changing business needs and additional responsibilities

Compensation: Averaging $21.00 - 27.00/hour (base starting at $21.00/hour)

Compensation based on performance measured in metrics on weekly scorecards

Benefits:

Competitive Compensation – Paid Weekly
Comprehensive Medical, Dental, and Vision InsurancePTO AND Sick time package 401(k) PlansPaid Holidays (Office Closed)
Life Insurance
Legal Shield

Disability

Perks:

Provided Uniforms and WireNut gear!
Company sponsored events
Quarterly banquets
Fun off-site events
Company contests, and more!

Job Type: Full-Time M-F shift of 9am-6pmMust be able to work one Saturday per month. Saturday shift of 8am-4:30pm

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A number in mind

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Your notice period

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