Customer Service Specialist
baltic bornLehi (UT)
Customer Service Specialist
Posted yesterday
baltic bornLehi (UT)
SENIORITY
Junior
About the role
Customer Service Representative At Baltic Born, we value being timely, informed, and personable, with a strong focus on resolution-oriented customer service. We are seeking a reliable and customer-focused team member to support our customers across multiple communication channels. This is a full-time in-office position, Monday through Friday.
Key Responsibilities:
- Provide prompt, professional assistance to customers via email, live chat, and outbound calls using the Gorgias platform
- Develop a thorough understanding of Baltic Born policies, including returns, shipping, and frequently asked questions
- Maintain familiarity with bestselling Baltic Born products to offer accurate guidance and recommendations
- Deliver resolution-focused responses within established service-level timeframes of 24-48 business hours
- Manage and track a personal list of assigned tasks and projects
- Identify and report recurring customer inquiries or issues to the team lead to support continuous improvement
- Collaborate with the customer service team to achieve reputation management goals and improve overall customer satisfaction
- Troubleshoot common customer concerns and contribute ideas to enhance the customer experience
Qualifications:
- Strong verbal and written communication skills
- Proficiency with Google Workspace tools, including Docs, Sheets, Slides, and Keep
- Excellent problem-solving and critical-thinking abilities
- Dependable, with consistent attendance
- Strong time management and organizational skills
- Ability to work independently as well as collaboratively within a team
- Familiarity with Gorgias and Shopify is a plus
Before you apply
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Your profile is current
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A number in mind
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Your notice period
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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.