Customer Service Associate (PT) Daytime Shift

About the Role: The Scott Family Amazeum is a hands-on, interactive museum in Northwest Arkansas and recognized as a 501 (c)(3) non-profit organization. We create a fun environment where risk taking, imagining, problem solving, discovery, collaboration, and exploration bring children and adults together to learn and grow.

What You'll Do: Guest Services Associates at the Scott Family Amazeum provide excellent service to all Amazeum guests, ensuring a positive, fun, safe, and memorable experience. Individuals in this position will welcome guests, inform them of museum experiences and programs, and sell tickets and memberships. The ideal candidate will have a passion for powerful guest experiences and enjoy working with people of all ages and backgrounds.

Essential Functions: Provide excellent customer service for Amazeum guests, members, donors, and museum staff in-person and over the phone Proactively and warmly welcomes guests, responds to questions, and offers guidance. Exhibits critical thinking skills by anticipating guest and member issues and proactively takes ownership to solve issues and address needs. Relays information to guests about current and future Amazeum programs Effectively operate ticketing system in accordance with established procedures, selling daily and advance admission and memberships Validates membership cards and pre-purchased tickets for admission Accurately processes cash, check, and credit card transactions, balancing their own cash drawer at the end of each shift Actively promote membership, sign up new and renewing members, and troubleshoot common membership issues including lost cards, contact information updates, and upgrades Return phone calls as necessary to resolve outstanding questions. Assist with procedures including, but not limited to, lost and found items, injuries, and lost guests Facilitates welcome spiels and checks-in birthday celebrations as well as field trip and group visits Perform routine office tasks as needed (e.g. separating coupons, filing, copying, data entry, etc.)Maintain a continuous lookout for safety hazards, assisting with evacuations and procedures if required in case of an emergency Communicate and work in a team manner with coworkers to ensure a smooth operation. Maintain appearance and functionality of workstations, guest queues, ticketing areas, and related spaces, ensuring that all materials and information displayed are current and well stocked Conducts light daily cleaning tasks to maintain a clean and safe experience Work in the museum store, Curiosity Corner, as needed, processing store transactions, stocking inventory, and tidying displays Establishes and maintains collaborative interdepartmental relationships Assist with Guest Services oriented tasks during special events Work extended schedule during peak periods as needed Represents the Amazeum in a professional manner at all times including adherence to department standards Perform additional duties as required Why Work at the Amazeum? Join a fun, mission-driven team that creates meaningful experiences for children and families in our community. Youll gain valuable customer service experience while working in a unique, playful environment. Applicants must be authorized to work in the United States and successfully complete a background check.

Required qualifications: Legally authorized to work in the United States